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I get an error message when trying to access my grades for a certain class?

I get the following error message when I try to access "My Grades" under my "Introduction to Computing" class:
Error reading 'displayComment' on type blackboard.plugin.mygrades.student.BbStudentGradebookRow Exactly one of attemptId or gradeId must be set, or ( historyTime != -1 && gradeId ) needs to be true: false, false, -1
For reference, the Error ID is 3e30e838-054f-4ca8-8471-484a1badabf9.
Sunday, November 19, 2017 8:30:03 PM EST
Last Updated: Nov 28, 2017  |  4 Views
 
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Answer

Hi Brenton,

Thanks for writing. First, make sure you are using a web browser that is compatible with Blackboard -- Firefox or Google Chrome is generally recommended. https://help.blackboard.com/Learn/Student/Getting_Started/Browser_Support/Browser_Checker

Secondly, are you having this issue when clicking on "My Grades" in any other courses on Blackboard? If not, can you please give me the full course ID with section number so I can investigate.

Also, please send me a screen shot of the error you see so I can investigate further.

How to Take a Screen Shot on Mac OS
http://support.apple.com/en-us/HT201361

How to Take a Screen Shot on Windows
http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screen

Thanks,
Gannon

Answered by Gannon NordbergBookmark and Share

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